Education

Bell Baxter High School (1999 – 2004)

• Highers: English (A), Modern Studies (A), Drama (A), History (B), Media Studies (C)

Dundee College (2004-2005)

• HNC Acting and Performance

University of Glasgow (2005-2008)

• Ordinary Degree – MA in General Humanities, European Civilisation
  
• Subjects included English Literature, French, Politics, Sociology, Philosophy, Theatre Studies (major) and Fundamentals of Education.

Experience/training/skills

• Completed 120 hour online TESOL certificate Grade A.
  
• Taught English and other lessons in schools for slum and street children in Bangalore, India for 3 months in 2006 then again for 2 months in 2007 with the Parikrma Humanity Foundation
  
• Taught disabled girls vocational skills and English in orphanages in Kalutara, Sri Lanka for a month in 2006 with the charity Sukitha
  
• 10+ years dance training.
  
• Taught swimming to 4-7 year olds at my local swimming club.
  
• Volunteer fundraiser for British Red Cross and Children 1^st
  
• Volunteered in assisting to build a school in Cuzco, Peru.

Previous Work Experience:

Company Name: The Rees Luxury Hotel and Apartments, Queenstown (June 2011-September 2011)

Job Title: Receptionist and porter

Duties/Responsibilities/Skills Gained:

• Working efficiently as part of a team
  
• Remaining calm and professional at all times
  
• Dealing with guests daily, including handling all complaints
  
• Sales - encouraging guests to book activities with us
  
• Booking activities and dealing with activity providers/sales managers.

Company Name: Old Course Hotel Golf Resort and Spa (2009-2010)

Job Title: Reservations agent

Duties/Responsibilities/Skills Gained:

• Ensuring a high standard of customer service - My position of reservations agent required me to make reservations over the phone and via email to the very highest standard in this world famous 5 red star hotel in St Andrews, Scotland.
  
• Working towards targets - I had certain targets which I met each week or month in terms of number of calls converted to business and revenue achieved. I was expected to turn each call into a booking in the most professional way to ensure absolute quality was achieved. We were frequently tested on our customer service skills by mystery shoppers and I achieved no less than 90% for each call tested.
  
• Training - I was also in charge of training new reservations agents, due to the high turnover of staff we had this was quite a number of people.
  
• Organisation – I had an extremely heavy workload for much of the time and had to prioritise my work and delegate certain tasks to others in my team

Company Name: GOALS, Glasgow Caledonian University

Job Title: Student Mentor

Duties/Responsibilities/Skills Gained:

• GOALS (Greater Opportunity for Access to Learning in Schools) was an organisation running workshops in high schools to encourage students to go onto further education, e.g. university or college. I assisted in running the workshops. The workshops assisted the students in a number of way, e.g:

·         helps prepare students for higher education

·         helps students decide if higher education is the right option for them

·         equips students with key skills and provides useful tips and advice for successful study

·         helps students improve their existing skills in order to reach their full potential

·         introduces students to campus life, i.e. lectures, seminars, library and I.T. resources

·         Helps boost student confidence.

I am a confident and hard working individual with an appetite for learning new skills and having new experiences. I am extremely flexible and adaptable due to the variety of work and life experiences I have had. I have a passion for teaching and very much enjoy working with children and young adults. I have a positive and out-going attitude. Travel is a passion of mine as I enjoy learning about new cultures and discovering how people live in different countries.