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Marjanna
928 Snowshoe Crescent | Ottawa, Canada Education 2004 – 2008 Bachelor¡¯s Degree of Commerce University Canada West | Victoria, British-Columbia 2000 – 2004 High School Diploma with honours Cairine Wilson Secondary School | Ottawa, Ontario Experience 02.2009 – 02.2010 Kookje Academy | Busan, South Korea English Instructor - Taught English as a second language to elementary and middle school students. 11. 2008 – 01.2009 The Ottawa Mission | Ottawa, Ontario Fundraising Assistant (temp. position) - Processed incoming donations, maintained donor relationships, and petitioned corporate donors to support Ottawa¡¯s primary homeless shelter. 10.2008 – 11.2008 Cirque de Soleil | Ottawa, Ontario Administrative Assistant (temp. position) - Communicated with clients, employees, and management in person, over the phone, and through email. - Provided administrative support including data entry, photocopying, faxing, laminating, scanning, filing, and fed-ex mail deliveries. - Scheduled and coordinated employee meetings and events. 2 09.2007 – 06.2008 Prism Lounge | Victoria, British-Columbia Keyholder Bartender - Opened and closed, trained new employees, served beverages, and managed cash flows. 05.2007 - 08.2007 Minnewanka Boat Tours Ltd. | Banff National Park, Alberta Boat Captain and Interpreter - Captained 40-50 passenger vessels. - Developed strong presentation skills by actively engaging guests on tour. 09.2006 – 04.2007 The Hudson¡¯s Bay Company | Ottawa, Ontario 09.2005 – 03.2006 Customer Service Representative - Processed sales and completed a range of services including returns/refunds, credit deposits, credit sales, cash opening, closing, and deposits. - Continually achieved top credit card sales record in the point-of-sale department and won a contest for being top seller in the Jewellery department. 05.2006 – 08.2006 Cyber Web Café | Banff National Park Alberta Customer Service - Managed computer networks and databases, handled cash flows, prepared cash sheets, opened and closed independently, trained new employees. - Consulted and executed custom projects for clients including burning memory card media to disk and creating local advertising flyers and business cards. 06.2005 – 09.2005 Johnston Canyon Resort | Banff National Park, Alberta Gift Shop Attendant - Processed sales, maintained inventories, and handled cash. Volunteer 02.2009 – 02.2010 FOVA: Foreigner Volunteer Association | Busan, Korea Cultural exchange facilitator - Worked with a group of low-income ladies every Saturday morning for two hours, practising basic conversational English. 2006 – 2008 CHEO Telethon | Ottawa, Ontario - Annually volunteer answering telephones and processing donations during children¡¯s hospital fundraiser. Achievements - Fluent in French - Service Excellence Certificate - Smart Serve Certificate - National Lifesaving Society Certificate - CPR Level C Certificate - Successfully completed a United-Nations sponsored workshop on Water conservation and the Oil Sands in Fort McMurray, Alberta - Transport Canada limited masters and restricted engineer certificate |
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