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  Marjanna
 
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°­ÀÇ°æÇè Marjanna

928 Snowshoe Crescent | Ottawa, Canada
 
Education
2004 – 2008 Bachelor¡¯s Degree of Commerce
University Canada West | Victoria, British-Columbia
2000 – 2004 High School Diploma with honours
Cairine Wilson Secondary School | Ottawa, Ontario
Experience
02.2009 – 02.2010 Kookje Academy | Busan, South Korea
English Instructor
- Taught English as a second language to elementary and middle school students.
11. 2008 – 01.2009 The Ottawa Mission | Ottawa, Ontario
Fundraising Assistant (temp. position)
- Processed incoming donations, maintained donor relationships, and petitioned corporate donors to
support Ottawa¡¯s primary homeless shelter.
10.2008 – 11.2008 Cirque de Soleil | Ottawa, Ontario
Administrative Assistant (temp. position)
- Communicated with clients, employees, and management in person, over the phone, and through email.
- Provided administrative support including data entry, photocopying, faxing, laminating, scanning,
filing, and fed-ex mail deliveries.
- Scheduled and coordinated employee meetings and events.
2
09.2007 – 06.2008 Prism Lounge | Victoria, British-Columbia
Keyholder Bartender
- Opened and closed, trained new employees, served beverages, and managed cash flows.
05.2007 - 08.2007 Minnewanka Boat Tours Ltd. | Banff National Park, Alberta
Boat Captain and Interpreter
- Captained 40-50 passenger vessels.
- Developed strong presentation skills by actively engaging guests on tour.
09.2006 – 04.2007 The Hudson¡¯s Bay Company | Ottawa, Ontario
09.2005 – 03.2006 Customer Service Representative
- Processed sales and completed a range of services including returns/refunds, credit deposits, credit
sales, cash opening, closing, and deposits.
- Continually achieved top credit card sales record in the point-of-sale department and won a contest
for being top seller in the Jewellery department.
05.2006 – 08.2006 Cyber Web Café | Banff National Park Alberta
Customer Service
- Managed computer networks and databases, handled cash flows, prepared cash sheets, opened and
closed independently, trained new employees.
- Consulted and executed custom projects for clients including burning memory card media to disk
and creating local advertising flyers and business cards.
06.2005 – 09.2005 Johnston Canyon Resort | Banff National Park, Alberta
Gift Shop Attendant
- Processed sales, maintained inventories, and handled cash.
Volunteer
02.2009 – 02.2010 FOVA: Foreigner Volunteer Association | Busan, Korea
Cultural exchange facilitator
- Worked with a group of low-income ladies every Saturday morning for two hours, practising basic
conversational English.
2006 – 2008 CHEO Telethon | Ottawa, Ontario
- Annually volunteer answering telephones and processing donations during children¡¯s hospital
fundraiser.
Achievements
- Fluent in French
- Service Excellence Certificate
- Smart Serve Certificate
- National Lifesaving Society Certificate
- CPR Level C Certificate
- Successfully completed a United-Nations sponsored
workshop on Water conservation and the Oil Sands in Fort McMurray, Alberta
- Transport Canada limited masters and restricted engineer certificate
           
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