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Certification
TEFL- Currently Taking the TEFL in order to get a better understanding of teaching foreign students in Korea. Ready by July of 2010
EMPLOYMENT
5/2009 – 5/2010 Teacher, Polyschool, Ansan Ansan, korea
• Helped develop conversational English by reading and helping understand subject matter, usually current events. Assisted with proper pronunciation and a general understanding of how to paraphrase ideas using English. Helped prepare for the TOEIC test.
• Full time English teacher for children between the ages of 5-12. Responsible for creating lesson plans, tests, homework assignments, and teaching the curriculum to as many as six classes a day. Classes demanded quick and engaging ways of teaching English to beginning level as well as advanced students.
6/2008 – 12/2008 Manager, Panera Bread Company Chicago, IL
• Developed trust and relationships with guests through extensive customer interaction
• Identified and responded to unspoken guest needs
• Handled customer comments/complaints quickly and efficiently
• Fostered a constructive and positive working environment by leading by example
• Solved problems quickly and effectively
• Motivated and ensured all associates performed to company standard
• Handled cash deposits, scheduling, labor and food cost budgeting, as well as ordering product
• Responsible for paying all bills for the café
• In charge of employee incentive contests to drive sales and customer satisfaction ratings
11/2007 – 5/2008 Manager, Max and Erma¡¯s Restaurant Chicago, IL and Rochester Hills, MI
• Promoted to manager after excellent performance reviews as a server
• Directly supervised and managed a staff of approximately thirty employees
• Effectively communicated with staff to ensure that company specifications were being met
• Protected company assets and kept food cost in line
• Assisted and coached the staff through any difficulties in order to ensure a successful shift
• Managed liquor, food and supplies orders, employee scheduling and cash deposits
• Ensured that each guest had the best experience possible and was excited to return
• Effectively kept labor costs in line with budget
5/2006 – 11/2007 Server, Max and Erma¡¯s Restaurant Rochester Hills, MI
• Communicated with multiple customers in a fast-paced restaurant atmosphere
• Worked effectively in a team environment
• Successfully promoted specials through suggestive selling techniques
8/2006 – 11/2006 Market Research Assistant, Retail Network Troy, MI
• Independently performed extensive market research for a new product release
• Assisted in writing marketing plans for the new product release
• Effectively communicated research findings to management through reports, spreadsheets and individual meetings.
5/2001 – 8/2005 Office Manager and Alarm Technician, MDK Systems Port Huron, MI
• Performed complex installations of highly technical equipment
• Communicated face to face with customers on a daily basis
• Addressed customer complaints and questions in a professional manner
• Accountable for billing and customer accounts, including bill collection
• Drafted internal and external communications, including advertising
• Familiar with cable, satellite, alarm systems, intercoms, sound systems, and security cameras
EDUCATION
Bachelor of Arts in Communication, Oakland University Rochester Hills, MI
• 3.23 GPA
• Member of the dodge ball team
SKILLS
• Proficient in basic oral and written Spanish
• Fluent computer software knowledge including Microsoft Office, Adobe Acrobat, Internet Website Development, Posi-touch, Squirrel, IRIS
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