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  Jeffrey
 
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°­»çÀ̸§ Jeffrey  
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±Ù¹« ŸÀÔ Full Time
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Ä¿¹ö·¹ÅÍ/À̷¼­     Certification

TEFL- Currently Taking the TEFL in order to get a better understanding of teaching foreign students in Korea. Ready by July of 2010

    EMPLOYMENT

5/2009 – 5/2010      Teacher, Polyschool, Ansan    Ansan, korea
•    Helped develop conversational English by reading and helping understand subject matter, usually current events.  Assisted with proper pronunciation and a general understanding of how to paraphrase ideas using English.  Helped prepare for the TOEIC test.
•    Full time English teacher for children between the ages of 5-12.  Responsible for creating lesson plans, tests, homework assignments, and teaching the curriculum to as many as six classes a day.  Classes demanded quick and engaging ways of teaching English to beginning level as well as advanced students.

6/2008 – 12/2008      Manager, Panera Bread Company           Chicago, IL
•    Developed trust and relationships with guests through extensive customer interaction
•    Identified and responded to unspoken guest needs
•    Handled customer comments/complaints quickly and efficiently
•    Fostered a constructive and positive working environment by leading by example
•    Solved problems quickly and effectively
•    Motivated and ensured all associates performed to company standard
•    Handled cash deposits, scheduling, labor and food cost budgeting, as well as ordering product
•    Responsible for paying all bills for the café
•    In charge of employee incentive contests to drive sales and customer satisfaction ratings

11/2007 – 5/2008      Manager, Max and Erma¡¯s Restaurant           Chicago, IL and Rochester Hills, MI
•    Promoted to manager after excellent performance reviews as a server
•    Directly supervised and managed a staff of approximately thirty employees
•    Effectively communicated with staff to ensure that company specifications were being met
•    Protected company assets and kept food cost in line
•    Assisted and coached the staff through any difficulties in order to ensure a successful shift
•    Managed liquor, food and supplies orders, employee scheduling and cash deposits
•    Ensured that each guest had the best experience possible and was excited to return
•    Effectively kept labor costs in line with budget

5/2006 – 11/2007      Server, Max and Erma¡¯s Restaurant                                         Rochester Hills, MI
•    Communicated with multiple customers in a fast-paced restaurant atmosphere
•    Worked effectively in a team environment
•    Successfully promoted specials through suggestive selling techniques

8/2006 – 11/2006      Market Research Assistant, Retail Network                            Troy, MI
•    Independently performed extensive market research for a new product release
•    Assisted in writing marketing plans for the new product release
•    Effectively communicated research findings to management through reports, spreadsheets and individual meetings.

5/2001 – 8/2005        Office Manager and Alarm Technician, MDK Systems        Port Huron, MI
•    Performed complex installations of highly technical equipment
•    Communicated face to face with customers on a daily basis
•    Addressed customer complaints and questions in a professional manner
•    Accountable for billing and customer accounts, including bill collection
•    Drafted internal and external communications, including advertising
•    Familiar with cable, satellite, alarm systems, intercoms, sound systems, and security cameras
    EDUCATION
       
       Bachelor of Arts in Communication, Oakland University      Rochester Hills, MI
•    3.23 GPA
•    Member of the dodge ball team
    SKILLS

•    Proficient in basic oral and written Spanish
•    Fluent computer software knowledge including Microsoft Office, Adobe Acrobat, Internet Website Development, Posi-touch, Squirrel, IRIS
           
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