Korean cell phone 010-5017-1284	   
Phone 519-957-2255 • E-mail katsatwork@hotmail.com	 
Kathryn Gilpin
 
Objective		   
	To achieve a career that utilizes my skills while developing new ones.	   
Functional summary		   
	Loves children and teaching
Excellent customer service skills
Excels in leadership positions 
Excellent problem solving skills
Enjoys discussing her travels with people 
Avid reader
15 years in customer service	   
Employment		   
	Aug, 2007 to Present Wonderland School
ESL, Teacher, Busan 
Taught English to children ages 5 to 12
Created games, lesson plans and reading tests
Participated in graduation ceremony
Escorted children on field trips
May, 2004 to Present Marusa Marketing
Supervisor, Customer Service Representative
Managed team of 20 representatives
Recognized each representative’s strengths and coached to their weaknesses
Listened, analyzed, and came up with solutions to customers’ concerns that were both beneficial to the customer and the company.	   
Education		   
	Nov,2006 - present IATA 
Diploma of Travel Foundations
Completed course, with focus on sabre system
Sep, 1994 – October 1998 University of Western Ontario
BA in Social Science
completed four year degree, with focus mainly on political science